Privacy Policy

Effective Date: September 2025

International Data Transfers
If we transfer your data outside the UK, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.

Introduction
Flexi-Hex (“we”, “our” or “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or interact with us. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your Rights
You have the following rights under data protection law:

Right to be informed about how your data is used.
Right of access to your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure (“right to be forgotten”) in certain circumstances.
Right to restrict processing in certain circumstances.
Right to data portability.
Right to object to processing, including marketing.
Rights related to automated decision-making and profiling.

To exercise any of these rights, contact us at [email protected] or +44(0)1326 702110.

How We Use Your Data
We use your personal data to:

Provide products and services.
Manage your account.
Personalise your website experience.
Prevent fraud and ensure security.
Send marketing communications (with your consent).
Conduct market research.
Comply with legal obligations.

What Personal Data We Collect
We may collect the following data:

Name, date of birth, and gender.
Contact details including address, phone number, and email.
Purchase history and preferences.
Browsing activity on our website.
Marketing preferences and survey responses.
Publicly available data from social media platforms.
We do not knowingly collect data from children.

Cookies
We use cookies to enhance your browsing experience. For details, see our Cookie Policy at https://www.flexi-hex.com/cookie-policy.

How Long We Keep Your Data
We retain your data as long as necessary for the purposes outlined in this policy or as required by law. You may request erasure of your data at any time.

How We Protect Your Data
We implement technical and organisational measures to protect your data, including encryption, access controls, and staff training. Third-party processors are contractually obligated to protect your data.