Returns & Refunds

Changed your mind?

If you change your mind, you have 14 days after delivery to let us know you’d like to cancel. You then have a further 14 days from the day you notify us to send the goods back. You don’t need to return the goods within the initial 14-day notification period.

Please email us at [email protected] to let us know you’d like to cancel, including your order number. We’ll provide the returns address and help you with the next steps. Items should be returned unused and in their original packaging.

Exchanges

We accept exchanges if you need a different item. To arrange this, return the original item for a refund and place a new order for the product you’d like instead. Please contact us first so we can help you through the process.

Restocking fees

We don’t charge a restocking fee for eligible returns. This means we won’t deduct a handling or restocking charge from your refund. Return postage is separate and is explained below.

Refunds

We’ll issue your refund within 14 calendar days of receiving the returned goods, using your original payment method. If you return your whole order, we’ll also refund any delivery charge you paid.

Return postage

If you’ve changed your mind, you’ll need to pay the return postage. We recommend using a tracked service so you can follow your parcel’s progress.

If your item is faulty, damaged or incorrect, please contact us before returning it. We’ll cover the return cost and arrange collection or a replacement.

Items we can’t take back

Bespoke, personalised and made-to-order products cannot be returned because of a change of mind. If there’s a problem with one of these items, please contact us so we can help.